Request return authorization before sending any battery or battery-powered item. Unapproved parcels may be refused because carrier and safety requirements must be confirmed first.
Return window
Standard replacement products may be requested for return within 30 calendar days after delivery when they are unused, uninstalled, unaltered, complete, and in their original protective packaging.
Compatibility-related returns
Provide the order number, equipment model, original battery label, received-product label, and clear connector photographs. Products installed despite a visible model, voltage, polarity, connector, or enclosure mismatch may not qualify for a standard return.
Damaged, defective, or incorrect items
Contact us promptly and retain all packaging. We may request photographs, electrical readings, device error information, or return inspection before approving replacement or refund.
Battery rebuild services
Rebuild work is customized to the customer’s original pack. It cannot be cancelled or returned after work begins, except where the completed service is defective or materially differs from the agreed work.
Unsafe batteries
Do not ship a swollen, leaking, overheated, burned, recalled, punctured, crushed, or otherwise damaged battery through ordinary parcel service. Use the Contact page for safe handling instructions.
Return shipping and refunds
Return instructions will identify the authorized address and carrier method. Original and return shipping charges are not refundable unless CellSpec supplied an incorrect or confirmed defective item. Approved refunds are issued to the original payment method after inspection, normally within 5–10 business days; financial institutions may require additional processing time.
