Choose the support path that matches your request. Including the complete equipment model and battery part number helps us respond accurately.
Product matching
Send the device model, original battery label, voltage, connector, and enclosure photographs.
Existing orders
Use the order number from your confirmation page and describe the delivery, billing, or product issue.
Information to include
- Order number, if already purchased
- Equipment manufacturer, full model, and serial-range information if relevant
- Original battery part number and revision
- Clear images of both labels, the connector, and the complete pack
- Destination country and postal code for shipping questions
Do not send passwords, payment-card numbers, patient information, protected health information, or confidential device data.
